Every Feature You Need. One Connected Platform.
AEX-One covers the complete fiber operator lifecycle from coverage planning through billing and retention, with no third-party tools, no integration dependencies, and no gaps.
From Serviceable Address to Active Subscriber
Most operators run their business across four or five disconnected systems. Each one creates a handoff. Each handoff creates a delay. AEX-One replaces that stack with a single platform that connects every stage of the subscriber lifecycle, so every team works from the same data and every action triggers the next one automatically.
Coverage & Planning
Sales & Acquisition
Appointment Scheduling & Installation
Service Provisioning & Activation
- More Soon
Billing & Retention
Customer Lifecycle Management
premise management
Every Address, Every Status, Always Up to Date
Bad address data costs operators at every stage. AEX-One keeps a live, accurate record of every property in your network, so every team is always working from the same information.
- Every serviceable property is mapped from pre-build through live service
- Build vs. pre-build classification prevents overselling before the network is ready
- GIS coverage analysis with Esri ArcGIS visualizes footprint and service gaps in real time
- Full service visit, device, and status history at every address
product management
Configure and Launch Products Without Engineering Involvement
Getting a new package or promotion to market should not require a developer. AEX-One lets your team configure, price, and launch products across regions and channels without custom development or downtime.
- Packages, bundles, and add-ons are configurable by region and pricing model
- Discounts and limited-time offers with automated price list updates
- Product availability is tied directly to build status at the address level
- Changes go live instantly across the portal, CSR tools, and field sales app
Campaign management
Turn Coverage Data Into Customer Acquisition
Most ISP marketing tools run independently of network data. AEX-One connects coverage intelligence directly to your acquisition activity, so every campaign targets the right address at the right time.
- Referral engine turns existing subscribers into an automated acquisition channel
- Geo-targeted campaigns driven by live serviceability data
- Pre-build lead capture builds a pipeline before the network goes live
- Campaigns trigger automatically when pre-build areas become serviceable
Order Management
Capture Every Order and Move It to Fulfillment Without Delay
Orders waiting on manual processing don't generate revenue on time. AEX-One captures orders from every channel and routes them automatically, so nothing stalls between sale and installation.
- Configurable workflows route every order through the right approval steps
- Address validation confirms serviceability before any order is committed
- Payment preferences captured at the point of sale to prevent billing delays
- Online, door-to-door, and phone orders are handled in one unified system
customer self-scheduling
Give Customers Control of Their Appointment
Missed installations cost operators an average of $2,400 per month in wasted field capacity. AEX-One lets subscribers confirm, reschedule, or upgrade from a secure link with no login and no call to your contact center.
- Real-time availability keeps the schedule protected when customers reschedule
- In-portal package upgrades without canceling or rescheduling
- Booking confirmation, day-before, and day-of reminders via SMS and email
- Every customer action syncs instantly to dispatch, work orders, and billing
task Management
Keep Every Team Working From the Same Workflow
When tasks live in email threads and inboxes, things get missed. AEX-One keeps operations, field teams, and support on a single set of structured, trackable workflows so every handoff is automatic.
- Templatized workflows route tasks through the right steps automatically
- Completion checklists ensure every step is done before a job closes
- Field updates in real time without waiting for job completion
- Full task history at every address for a complete operational context
notification management
Keep Customers Informed Without Manual Outreach
Most no-shows are not deliberate. AEX-One sends the right message at the right time across SMS and email so your team stays ahead of scheduling issues without lifting a finger.
- Booking confirmation, day-before, and day-of reminders sent automatically
- Every notification includes the manage-order link for instant self-service
- Outage and service status alerts reach customers before they call in
- All triggers connect directly to order and scheduling events with no manual initiation
Customer Billing Management
Automated Billing That Starts the Moment Service Goes Live
Every day between activation and first invoice is revenue left on the table. AEX-One connects provisioning and billing, so the revenue clock starts automatically when the install is complete.
- Invoice generation triggers immediately on service activation
- Recurring, prepaid, postpaid, and wholesale billing from a single engine
- Automated collections handle suspension and reactivation for non-payment
- Discounts and promotional pricing apply automatically across the subscriber base
customer network management
Resolve Network Issues Before Customers Notice
By the time a customer calls to report an outage, the damage is done. AEX-One monitors service health proactively, so your team can address issues before they generate tickets or increase churn risk.
- Predictive monitoring anticipates issues before they impact service
- Subscriber-level service status visibility for fast, targeted resolution
- Network health feeds directly into the CSR portal for full agent context
- Connectivity is verified at installation before the technician closes the job
network Monitoring
Know About Problems Before Your Customers Do
When monitoring lives outside your OSS, issues get spotted late and context gets lost between teams. AEX-One's monitoring is built into the same platform as billing, support, and field operations.
- Proactive monitoring flags issues before subscribers are affected
- Network events connect automatically to ticketing and field dispatch
- Health data in the CSR portal with no system switching required
- Performance analytics across the network to support preventive maintenance
customer management
A Complete View of Every Subscriber in One Place
When billing, support, and service history live in separate systems, your team is always working blind. AEX-One gives every agent a unified view of every account, so they can resolve issues faster and spot revenue opportunities without switching tabs.
- Orders, billing, service history, and network health on a single screen
- Chat, email, phone, and text support managed from one place
- Upgrades, downgrades, and add-ons with no billing disruption
- Usage-based identification of customers ready for additional services
agent aex
Give Your Support Team the Tools to Resolve Faster
CSR productivity depends on having the right information at the right time. Agent AEX puts every relevant data point in front of your agents in a single view so they spend less time searching and more time resolving.
- Orders, billing, network status, and service history in one profile
- Live serviceability lookup for instant address-level answers
- Service issues are routed to the right field team without manual handoffs
- Upsell prompts surface upgrade opportunities at natural conversation points
client app
A Branded Self-Service Experience for Your Subscribers
A white-labeled app gives customers a direct channel to manage their accounts without calling in. Every action updates the same subscriber record that your operations, billing, and support teams work from.
- White-labeled web and mobile app with no third-party tools required
- Bills, plan changes, support requests, and service management are available 24/7
- Account updates sync instantly across billing, support, and field operations
- In-app upsell prompts at natural moments in the customer experience
