Simplify broadband connectivity and focus on what matters most – your customers.
Building a fiber network and running a successful ISP are two different challenges. AEX bridges both with the infrastructure, connectivity, and support that let your team focus on growth, not vendor management.
Paying a transit provider for every byte your subscribers send adds cost and a point of failure you don't control. AEX's Internet Exchange gives regional operators direct access to the internet through an established exchange network, so traffic moves faster and your transit costs drop as you scale.
Access the internet directly through AEX's exchange network with 500+ active PoPs across the US
Reduce cost per megabit by bypassing third-party transit providers for local and regional traffic
Provision BNG, IP addresses, and IP breakout through a single managed service
Scale capacity without renegotiating carrier agreements as your subscriber base grows
Keep network and subscriber data in sync through native integration with AEX-One
Network SErvices
Keep Your Network Running Without a Full NOC Team
A fiber network at scale requires round-the-clock monitoring, skilled engineers, and a clear escalation path when issues arise. AEX's managed network services give operators access to a full NOC, Tier-2 and Tier-3 support, and certified engineers without the overhead of building it internally.
Monitor OLTs, switches, rectifiers, backhaul, and all critical equipment 24/7/365 from a single pane of glass
Detect and address issues before they generate customer tickets or outages
Escalate directly to OEM technical teams at Nokia, Calix, and others through AEX engineers, without managing vendor relationships yourself
Access network design, equipment configuration, and commissioning services for new builds and expansions
Receive root cause analysis and prevention reports after every resolved incident
Middle-mile connectivity
Connect Your Access Network to the Backbone
A well-built last-mile fiber network is only as good as what it connects to. Middle-mile gaps add latency, cost, and reliability risk that show up directly in subscriber experience. AEX provides the transport layer that connects your local access network to the internet backbone, with the capacity and redundancy your customers expect.
Bridge your local access network to AEX's internet exchange and upstream backbone
Reduce latency for local traffic by eliminating unnecessary transit hops
Deliver carrier-grade transport with built-in redundancy and proven SLAs
Scale capacity on demand as subscriber counts and usage grow
Pair with AEX Network Services for end-to-end management across your transport and access layers
Support SErvices
Give Your Customers a Support Team Without Building One
When a subscriber calls about a service issue, they expect a fast, knowledgeable answer. Staffing and training a helpdesk from scratch takes time most operators don't have. AEX's support services provide a fully managed technical helpdesk for your customers, handling queries across every channel from day one.
Handle subscriber network queries, sales leads, billing questions, and technical issues through a single point of contact
Support customers via chat, email, phone, and text from a team of trained helpdesk agents
Track and manage every fault and service request through a sophisticated ticketing system
Escalate complex issues through a tiered support structure with appropriate network access at each level
Cover day-to-day operations and long-term strategies so your network stays secure, current, and optimized
Equipment & Deployment Services
Source, Deploy, and Commission Your Network Hardware in One Step
Sourcing equipment from one vendor and getting it commissioned by another creates delays and finger-pointing when things go wrong. AEX supplies the hardware your network needs and deploys it with the same team that supports its operation, so your PoPs go live faster with fewer complications.
Supply GPON, XGS-PON, and 25GS-PON equipment, including OLTs, ONTs, WiFi 6E gateways, and street cabinets
Configure and commission every deployment to standard operating procedures validated across 500+ PoPs
Access switches, routers, BNGs, and CG-NAT servers as part of the managed service offering
Work with a Nokia-certified partner team with hands-on experience across major OEM configurations
Pair equipment supply with AEX Network Services for a single vendor relationship from hardware to ongoing management
